KALAALAYA

At Kalaalaya, we recognize that the art you acquire isn't just a decorative piece but a profound reflection of Indian culture and heritage. To guarantee the safe and timely arrival of each artwork, we've crafted a thorough Packaging and Shipping Policy centered on security, sustainability, and the preservation of artistry.

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Packaging

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Our Methodology

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- Rolling and Packing Paintings

     Materials Utilized: We utilize high-quality, acid-free archival paper to wrap the painting initially. The painting is gently rolled into the paper, ensuring no pressure is applied that could damage the paint or canvas.

     Tubes: Subsequently, every rolled painting finds its home in a robust, rigid tube that are chosen for their resilience and capacity to withstand pressure, safeguarding the artwork's integrity throughout its voyage.

     Additional Safeguards: Within each tube, we incorporate soft, non-abrasive materials at both ends to prevent any shifting of the artwork during transit. The tube ends are securely sealed with heavy-duty caps, further reinforced with tape for added security.

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Labeling

- Each package is meticulously labeled with prominent "Fragile" and "Handle with Care" notifications, alerting handlers to the delicate contents within. Additionally, all requisite shipping and customs documentation are included to facilitate a smooth transit and delivery process.

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Custom and Oversized Pieces

- For artworks that cannot be rolled or necessitate special handling due to their size or medium, we implement tailored crating solutions. These solutions are customized to suit the unique requirements of each artwork, ensuring maximum protection. Detailed information regarding such packaging methods is furnished to customers upon the purchase of these distinct pieces.

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Customer Guidelines

- Upon receipt of your artwork, we recommend delicately removing the painting from its tube to prevent any potential damage. It's advisable to gently unroll the artwork on a clean, flat surface and allow it some time to settle before framing or mounting. Should you require any assistance or have concerns regarding handling, please don't hesitate to reach out to our customer service team for expert guidance.

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Continuous Enhancement

- We remain steadfast in our commitment to refining our packaging methods to ensure the secure delivery of art, minimize our environmental footprint, and augment customer satisfaction. Feedback from our valued customers and advancements in packaging technologies inform our continual strides in this domain.

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Shipping

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We offer various shipping methods to accommodate your needs:

1. Standard Shipping: Our standard shipping option typically delivers within a week for domestic customers and 2 to 4 weeks for international customers.

2. Express Shipping: For those who require expedited delivery, we offer express shipping services with faster delivery times. Additional fees apply for this service.

 

Delivery Times

- Delivery times may vary depending on the shipping method selected and the destination. Estimated delivery times are provided during the checkout process for your convenience. For Pre-orders, we will provide the shipping date after getting an understanding from the artist regarding the time to complete the artwork. Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as weather conditions or customs delays for international shipments.

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Shipping Costs

- Shipping costs are calculated based on factors such as size of the order, the shipping method selected and the destination of the delivery. These costs are clearly displayed during the checkout process before you complete your purchase.

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International Shipping

- We proudly offer international shipping to bring the beauty of Indian art to customers worldwide. International shipping rates and delivery times vary depending on the destination country and shipping method selected. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country's customs authorities. These fees are the responsibility of the recipient.

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Order Processing

- Once your order is placed, our team works diligently to process and prepare your items for shipment. Orders are typically processed and shipped within 2 to 3 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

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Tracking Your Order

- For your convenience, we provide tracking information for all shipped orders. You can track the status of your shipment by using the tracking number provided in your shipping confirmation email or by logging into your Kalaalaya account and accessing your order history.

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Delivery Issues

- In the rare event that your order is delayed or lost in transit, please contact our Customer Support team for assistance. We will work with our shipping partners to resolve any issues and ensure your order reaches you as soon as possible.

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Get in Touch

- For any inquiries or specific queries regarding the packaging or shipping of your purchased artwork, feel free to contact our dedicated customer service team. Your satisfaction is important to us.

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